Terms & Conditions
Carrie Soave & Associates (“we,” “us,” or “our”) welcomes you to the AI Solution. By purchasing AI Solution (the “Program”), you (“Customer,” “you”) agree to these Terms and Conditions and any policies referenced. If you do not agree, do not purchase.
1. What You Are Buying
The Program includes digital course content, templates, prompts, playbooks, recordings, community access, live or group coaching calls, office hours.
2. Digital Delivery and Access
Access is delivered digitally. Upon successful purchase, customers will receive immediate access to their digital courses and coaching programs. Access instructions will be sent via email to the address provided during purchase. Customers must create a profile and log in to our secure online learning portal to access course materials.
You are responsible for providing an accurate email address and ensuring deliverability (spam filters, inbox capacity).
Access period: lifetime access. We may update the platform, delivery method, or hosting provider at any time.
We may temporarily suspend access for maintenance, security, or platform outages.
3. Intellectual Property License. No Sharing
The Program Materials are owned by the Company and protected by intellectual property laws.
You receive a limited, personal, non-transferable, revocable license to use the Program Materials for your own business.
You may not copy, reproduce, publish, sell, license, distribute, share, upload, or provide the Program Materials (or derivatives) to other agents, or other businesses, unless your purchase explicitly includes a multi-seat license.
You may not create competing products, trainings, templates, prompt packs, or coaching materials that are substantially derived from the Program Materials.
4. No Refund Policy (Due to Digital IP)
All sales are final. No refunds will be issued.
Reason: the Program includes immediate access to proprietary digital materials, systems, and intellectual property that cannot be “returned.”
Exception where required by law: If any consumer protection law in your jurisdiction requires a refund in a specific circumstance, we will comply with the law.
5. Payment Terms, Split-Pay Plans, Failed Payments
A) One-time payments: You authorize the payment method used at checkout to be charged the full amount.
B) Payment plans (split-pay): If you choose a payment plan, you authorize recurring charges according to the schedule shown at checkout.
A payment plan is a payment arrangement, not a subscription.
If a payment fails, you are responsible for updating your payment method promptly.
If payment remains unpaid after 72 hours, we may pause access to the Program and/or community until the account is current.
No refunds will be given for amounts already paid.
D) Collections and charge disputes: You agree not to file a chargeback without first contacting support and giving us a reasonable chance to resolve the issue. If a chargeback is filed in violation of these Terms, we may revoke access and provide documentation of this Agreement to the payment processor.
6. Coaching Disclaimer. No Guarantees
The Program is educational and coaching-based. It is not legal, financial, tax, medical, or mental health advice.
We do not guarantee results, income, savings, lead volume, closings, or business outcomes. Results depend on many factors, including your effort, experience, market conditions, and follow-through.
You are responsible for your business decisions, compliance obligations, and implementation.
7. Customer Responsibilities
You agree to:
Participate respectfully in any community spaces and live sessions.
Keep your login credentials secure.
Use the Program Materials ethically and lawfully.
Maintain required tools and tech (internet access, compatible device, required software accounts).
8. Community and Conduct
If the Program includes a community, you agree to:
No harassment, hate speech, discrimination, or abusive behavior.
No spam, unsolicited pitching, or DM solicitation unless the community rules expressly allow it.
No sharing of private member information outside the community.
We may remove you from the community without refund if you violate conduct rules.
9. Live Calls, Scheduling, and Recordings
Live calls may be recorded and shared with Program participants. By participating, you consent to being recorded.
If 1:1 or small-group sessions are included, missed sessions may be forfeited.
Dates, times, and formats may change with reasonable notice.
10. Confidentiality
We will treat your submitted information as confidential to the extent reasonably possible. However, we cannot guarantee confidentiality in group settings. Do not share sensitive information on group calls or in community spaces.
11. Program Content, Third-Party Tools, and Links
Program content may be changed or substituted with items of equal or greater value. The Program may reference third-party tools or services. We are not responsible for third-party tools, pricing changes, outages, or policy updates.
12. Termination of Access
We may suspend or terminate your access if you:
Violate these Terms or misuse Program Materials.
Share or resell Program Materials.
Engage in chargeback abuse or fraudulent activity.
Termination does not entitle you to any refund.
13. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim related to the Program will not exceed the amount you paid to us for the Program.
14. Dispute Resolution
Good faith resolution first: Email carrie@carriesoave.ca with details and allow a reasonable period to resolve the issue.
15. Updates to Terms
We may update these Terms from time to time. The version in effect at the time of purchase governs that purchase, unless a change is required by law.
16. Governing Law
These Terms and Conditions are governed by and construed in accordance with Canadian laws. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Canada.
17. Contact Information
For any questions or further assistance, please contact us at carrie@carriesoave.ca.